Frequently asked questions
What to agree before your journey.
Prepare the details that help a chauffeur confirm the right route, vehicle, timing, price, and terms.
Practical answers
Read first. Confirm directly.
Each answer makes clear what can be planned now and what is confirmed directly for your journey.
How do I arrange a journey?
Call, SMS, or use WhatsApp with the date, collection point, destination, passenger count, luggage, and preferred vehicle class. Contact number: [Owner-verified phone number].
Can I request an airport collection?
Yes. Share the airport, flight number, landing date, passenger count, and luggage. Meeting procedure: [Confirmed airport meeting procedure]. Advance notice: [Advance notice required].
Which Mercedes class will be assigned?
Request E-Class, S-Class, or V-Class according to the journey. Your chauffeur confirms the exact vehicle, capacity, luggage fit, and availability before travel.
How many passengers and bags can travel?
Passenger capacity: [Confirmed passenger capacity]. Luggage capacity: [Confirmed luggage capacity]. Share the number and size of bags so the chauffeur can confirm the right configuration.
Are child seats available?
Child-seat options: [Confirmed child-seat options]. Share each child's age and requirements when arranging the journey.
Can the chauffeur wait between stops?
Waiting and multi-stop terms: [Confirmed waiting and multi-stop terms]. Include every planned stop and expected waiting period when requesting a quote.
Which payment methods are accepted?
Payment methods: [Accepted payment methods]. Payment timing: [Payment timing]. Your journey confirmation should state both clearly.
What is the cancellation policy?
Cancellation terms: [Cancellation terms]. Amendment terms: [Amendment terms]. Review both before confirming the journey.
Is the service available at all hours?
Operating hours: [Operating hours]. Advance notice: [Advance notice required]. Availability is confirmed for the requested date and time.
How is the journey price confirmed?
Quote basis: [Quote basis]. The written quote should identify the route, timing, vehicle class, waiting, included charges, and payment terms.